Terms and conditions of sale by New Equilibre

To place an order for New Equilibre products, please visit the website https://newequilibre.com/, puis simplement ajouter à votre panier les produits de votre choix, régler la commande (mode de paiement au choix) avec votre identifiant New Equilibre ou en tant que compte « invité », et vous faire livrer les produits ou les faire livrer à une personne que vous aurez désignée. Vous pouvez également écrire à contact@NewEquilibre.com (free of charge) from Monday to Saturday, 9:00 am to 8:30 pm. A New Equilibre advisor will assist you throughout the ordering process, from product selection to choice of payment method. Whichever way you choose to place your order, you will have the opportunity to check your order before submitting it. Once you have placed your order, we will provide you with a web order number.

Within a few minutes of receiving your order, we will send you an order confirmation e-mail. Like the web order number, the order confirmation e-mail does not constitute acceptance of your order; we simply confirm that we have received your order. Once we have processed your order and prepared it for shipment, we will send you an e-mail indicating that we have accepted your order, which will include shipment details (“Shipment Notification E-mail”). The decision to accept your order is at our sole discretion. Because we want to ensure that your product is available, we will not accept your order until we have prepared your product for shipment. In most cases, this validation takes place within 24 hours for products in stock. For products that are not in stock, you will receive the order acceptance e-mail when the product is available and has been prepared for dispatch. In no case will this take place after the dispatch deadline that you were notified of when you placed your order. Once we have sent you and you have received the order acceptance e-mail, all that remains is for us to deliver the product(s) to you, which we will do immediately so that you can start enjoying the exceptional products you have purchased from us. NewEquilibre.com.