Terms and conditions of sale by New Equilibre
Thank you for ordering from the New Equilibre store. We want to ensure that we provide you with the best possible experience when you search, evaluate and purchase our products from New Equilibre at https://newequilibre.com. The New Equilibre online store is operated by New Equilibre SARL, a company incorporated in France with its registered office at 66 Avenue des Champs-Élysées, 075008 Paris, France, registered with the RCS Paris B under no. 812 681 559. For ease of reference, we refer to New Equilibre SARL as "New Equilibre", "we" or "us". New Equilibre's corporate name in France is "New Equilibre SARL" and its registration number is 81268155900025.
You can contact New Equilibre from Monday to Friday, from 9:00 am to 6:00 pm by telephone, or by e-mail at the following address contact@NewEquilibre.com.
You must be at least 18 years old to place orders on https://newequilibre.com/.
Prices and discounts / Price corrections
Order, order acknowledgement and order acceptance
Shipping and Delivery
Payments
Several secure payment methods are available to place orders on the New Equilibre online store: Credit Cards, Master Card, Visa, American Express, PayPal.
If you pay by credit card when submitting your order, we may block an amount up to the total amount of your order on your account. If we do not receive authorization from your credit card issuer, we will inform you so that you may choose another method of payment. Your credit card will be debited once we have accepted your order.
Standard return policy
Abus
In the case of an order comprising several pairs of New Equilibre insoles in different sizes, please choose the size that suits you after receiving your parcel, and return any sizes that don't fit, New Equilibre reserves the right not to cover the cost of returns.
Our sizing guide is available on every product page to help you easily choose the right insole size for you. Please refer to it and select your New Equilibre size according to the measurements on the chart.
In a spirit of respect for the environment,we want to limit the transport of unwanted goods. This is why we insist on the presence of our size guide on each product, available on our website. New Equilibre therefore reserves the right to consider a return request abusive if it corresponds to the above-mentioned criteria, and therefore to charge you the return shipping costs.