The products you want.
Delivered worldwide.
New Equilibre's online store makes it easy to get the products you want. Order your New Equilibre insoles in just a few clicks and have them delivered straight to your door.
Free delivery.
New Equilibre highlights Made in France and offers you free delivery within 3 business days for all orders to metropolitan France.
Express delivery.
Worldwide.
Express delivery options are also available.
- Standard Delivery – Delivered within 3 to 5 days – FREE with purchases over €80
- Express Delivery – Delivered in 48h – 5,00 €
- Urgent Delivery – Delivered the next day before 6 p.m. – (For all orders placed before 1:30 p.m., excluding weekends and holidays) – 21,00 €
- To OVERSEAS (COLISSIMO - letterbox delivery) - 9,50 € to 12,50 €
- To INTERNATIONAL (COLISSIMO - letterbox delivery) - 9,50 € to 12,50 €
Orders placed on weekdays, Monday to Friday inclusive:
- Orders placed before 1:30 p.m.
Shipped the same day (subject to availability). Delivery in 24h / 48h / 72h working days depending on the delivery type selected (excluding public holidays and weekends). - Orders placed after 1:30 p.m.
Shipped next day (subject to stock availability). Delivery in 24H / 48H / 72H depending on the delivery type selected (excluding bank holidays and weekends).
Orders placed on a Weekend day, from Saturday to Sunday inclusive :
- Orders placed before 09:00 on Saturday
Same-day shipment (subject to stock availability). Delivery in 24H / 48H / 72H depending on the delivery type selected (+ 1 day for weekends). - Orders placed after 09:00 on Saturdays, or during the day on Sundays
Shipped the following Monday (subject to stock availability). Delivery in 24H / 48H / 72H depending on the type of delivery selected (excluding public holidays).
In letterboxes : If you are not in time for a postal delivery, or if your order cannot be delivered, we will leave a delivery notice with pick-up details. In most cases, you can collect your order from the nearest post office, or arrange a new delivery.
Personal delivery : If you are not on site when the carrier attempts to deliver your order, they will leave you a delivery notice. You can then contact them directly to arrange a new delivery date during normal office hours, or to suggest an alternative delivery address.
Check the tracking number you received by e-mail to check the status of your delivery. If you still have not received your order after seven days, please contact New Equilibre customer service.
If the delivery tracking indicates that the parcel has been delivered by La Poste (COLISSIMO or CHRONOPOST), we cannot be held responsible for any loss of the parcel.
In this case, please contact your local La Poste sorting office directly.