Terms and conditions of sale by New Equilibre
Nous vous remercions d’avoir passé commande sur la boutique New Equilibre. Nous voulons nous assurer de vous fournir la meilleure expérience possible lorsque vous recherchez, évaluez et achetez nos produits chez New Equilibre à l’adresse https://newequilibre.com/. La boutique en ligne New Equilibre est exploitée par Forlini Orthopédie SARL, une société constituée en France dont le siège social se situe au 63 Place des Maraichers, 84210 Pernes-Les-Fontaines, France. Pour plus de commodité de lecture, nous nous réfèrerons à la boutique NewEquilibre.com sous les termes « New Equilibre », « nous » ou « notre ». La marque New Equilibre est la propriété de « Forlini Orthopédie SARL » sous le SIRET 83516161300020.
Vous pouvez contacter New Equilibre par mail à l’adresse contact@NewEquilibre.com.
You must be at least 18 years old to place orders on https://newequilibre.com/.
Prices and discounts / Price corrections
Order, order acknowledgement and order acceptance
Shipping and Delivery
Payments
Several secure payment methods are available to place orders on the New Equilibre online store: Credit Cards, Master Card, Visa, American Express, PayPal.
If you pay by credit card when submitting your order, we may block an amount up to the total amount of your order on your account. If we do not receive authorization from your credit card issuer, we will inform you so that you may choose another method of payment. Your credit card will be debited once we have accepted your order.
Standard return policy
Partial return of a promotional order
When you benefit from a discount linked to a promotion conditional on the purchase of several items (e.g.: discount applied on the purchase of 2 items or more), this discount is only granted if all the conditions of the offer are met.
In the event that you return one or more items that have benefited from such a discount, the refund will be adjusted as follows:
If the return involves the loss of the conditions of the offer (for example, if you fall below the minimum purchase threshold), the discount initially applied will be deducted from the refund. The amount reimbursed will correspond to the price of the item returned, less the portion of the discount from which it benefited.
Exemple : If an offer gives a €10 discount for 2 items purchased and you return one of the items, the discount will no longer apply. The refund will be adjusted accordingly.
If the return does not result in the loss of the offer conditions (for example, if you remain above the minimum purchase threshold), the discount initially applied will be maintained. The amount refunded will correspond to the price of the item returned, including the discount.
Exemple : If you have ordered 3 items, and are only returning one, you will still benefit from the offer of 10 euros for every 2 items purchased. You'll be refunded the discounted price without adjustment.
Abus
In the case of an order comprising several pairs of New Equilibre insoles in different sizes, in order to choose the size that suits you after receipt of your parcel, and to return the sizes that do not suit you, New Equilibre reserves the right not to cover the cost of returns.
Our sizing guide is available on every product page to help you easily choose the right insole size for you. Please refer to it and select your New Equilibre size according to the measurements on the chart.
As part of our commitment to the environment, we want to limit the transport of unwanted goods. This is why we insist on the presence of our size guide on each product, available on our website. New Equilibre therefore reserves the right to assess abuse on a return request if it corresponds to the above-mentioned criteria, and therefore to charge you for the return shipping costs.
