The products you want.
Delivered worldwide.
New Equilibre's online store makes it easy to get the products you want. Order your New Equilibre insoles in just a few clicks and have them delivered straight to your door.
Free delivery.
New Equilibre met à l’honneur le Made in France et vous fait bénéficier de la livraison gratuite sous 3 jours ouvrés pour toute commande vers la France métropolitaine.
Express delivery.
Worldwide.
Express delivery options are also available.
- Livraison Standard – Livrée sous 3 à 5 jours – GRATUITE dès 80 euros d’achat
- Livraison Express – Livrée en 48h – 5,00 €
- Livraison Urgente – Livrée le lendemain avant 18h – (Pour toute commande effectuée avant 13h30, hors week-end et jours fériés) – 21,00 €
- To OVERSEAS (COLISSIMO - letterbox delivery) - 9,50 € to 12,50 €
- To INTERNATIONAL (COLISSIMO - letterbox delivery) - 9,50 € to 12,50 €
Orders placed on weekdays, Monday to Friday inclusive:
- Orders placed before 1:30 p.m.
Expédiée le jour même (sous réserve de stock disponible). Livraison en 24h / 48h / 72h ouvrables selon le type de livraison sélectionné (hors jours fériés et week-end) - Orders placed after 1:30 p.m.
Shipped next day (subject to stock availability). Delivery in 24H / 48H / 72H depending on the delivery type selected (excluding bank holidays and weekends).
Orders placed on a Weekend day, from Saturday to Sunday inclusive :
- Orders placed before 09:00 on Saturday
Same-day shipment (subject to stock availability). Delivery in 24H / 48H / 72H depending on the delivery type selected (+ 1 day for weekends). - Orders placed after 09:00 on Saturdays, or during the day on Sundays
Shipped the following Monday (subject to stock availability). Delivery in 24H / 48H / 72H depending on the type of delivery selected (excluding public holidays).
In letterboxes : If you are not in time for a postal delivery, or if your order cannot be delivered, we will leave a delivery notice with pick-up details. In most cases, you can collect your order from the nearest post office, or arrange a new delivery.
Personal delivery : If you are not on site when the carrier attempts to deliver your order, they will leave you a delivery notice. You can then contact them directly to arrange a new delivery date during normal office hours, or to suggest an alternative delivery address.
Check the tracking number you received by e-mail to check the status of your delivery. If you still have not received your order after seven days, please contact New Equilibre customer service.
If the delivery tracking indicates that the parcel has been delivered by La Poste (COLISSIMO or CHRONOPOST), we cannot be held responsible for any loss of the parcel.
In this case, please contact your local La Poste sorting office directly.
